Home > Blog > Diffusing an Angry Volunteer

June 16, 2021

Diffusing an Angry Volunteer

By New Churches Team

Maybe it’s happened to you. You are running through a regular weekend service, minding your own business, and things get tense. Cut it with a knife tense. Something doesn’t go as planned, systems begin to breakdown, communication lines begin to get blurred, and people begin to get riled up. What do you do when the angry people are a part of your volunteer team?

If it hasn’t happened to you yet, it will. Here’s a process to follow when a team member gets upset.

  1. Focus on the relationship. It may be that you aren’t the best one to talk to the volunteer who is involved. Perhaps you don’t have a strong relationship with them, but a fellow leader or team member does. Consider involving that person first so that you aren’t exacerbating the situation.
  2. Isolate. Do your best to get the volunteer in question away from others. Especially in the heat of the moment, it does little good to let them continue to rant in a public setting. Invite them kindly and graciously to step outside or to a private room. Show them respect by lovingly confronting them in private.
  3. Get the facts and find common ground. Figure out exactly what happened. Ask questions. Let them vent. And whenever you can, use a phrase similar to “I can understand why that makes you angry. It would make me angry too.” Of course, only use that phrase if you can do so truthfully.

To read the remainder of this article, and to listen to the entire video training with Danny Franks, click here for the full videos and post.

These videos are part of Plus Membership. To get full access to them, and much more, I encourage you to become a Plus Member. Click here to see all the benefits of becoming a Plus Member.

ABOUT THE AUTHOR

New Churches Team

NewChurches.com wants to help you build a strong foundation by connecting you with top experts in the field of church planting and multisite ministry, and by regularly providing you with the resources, information, and community you need to thrive as you multiply the mission of Matthew 28.

RECENT POSTS

view all
Should I Launch Online?

Exclusive Content


How to Manage Your Time as a Bivocational Pastor

Exclusive Content


Time Management in Bivocational Ministry [Video Training]
How Sin Binds Leaders

Exclusive Content


Quickly Recruit and Train Church Volunteers

Exclusive Content


Moving into a Permanent Building

Exclusive Content


CATEGORIES